Companies used to rely on top-flight sales people who could deliver on target every time anywhere. You will hear a common lament that these quota busters are gone or have lost their game. This is not true, the same sales people still occupy the top spots but their clients have changed out of all recognition, while they continue to plug away using the same old method and techniques that previously worked so well.

Time to re-group and re-think your strategy, and especially, to re-train your sales force to engage in consultative selling. Sending out sales people to talk to executives about adding value when previously they have sold on the basis of selling product features will not work. The sales people simply don’t have the requisite information to perform like this.

Consultative selling is a new training method that recognizes that buyers purchase from companies and individuals whom they trust. Developing relationships with clients is a key focus of consultative selling and is done by focusing on a client and their needs. Advice will be welcomed in a relationship that is based on trust.

The three core principles of consultative selling are focusing on the client, earning the right to sell to them and persuading them through being involved in their everyday issues.
These principles will inform the kind of techniques that are used to get through the different stages of a sales process and close a deal that will earn commission for the sales person and make the client happy.

Understanding the core beliefs that successful sales people have, which enable them to approach clients in this way is essential. Key selling skills need to be aimed at building effective relationships with clients. Questions need to be asked of the client in an intelligent way so as to elicit the kinds of responses that will make the most of meetings with clients and make potential clients into customers.

A mental database of illustrative stories derived from other clients’ experiences will allow the sales person to capture a potential client’s interest. These stories are also a subtle way of illustrating that a sales person is concerned not just with the bottom line but with providing the best possible service and products for a prospective client. The sales person needs to be able to help clients isolate and understand their own needs and encourage them to participate in finding the right solutions for their needs.

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